🤖
Live Chat Integration
Install and optimize real-time support chat with platforms like Intercom, Crisp, or Tawk.to.
🚪
Helpdesk Ticket Systems
Manage and track customer issues via Zendesk, Freshdesk, or custom systems with SLA alerts.
🔧
Self-Service Knowledge Bases
Deploy searchable help centers, FAQs, and video walkthroughs for instant answers.
💬
Omnichannel Support Sync
Unify support across email, WhatsApp, phone, live chat, and social DMs in one dashboard.
📈
Agent Performance Dashboards
Track agent response speed, ticket resolution time, CSAT, and efficiency metrics live.
✉️
Auto-Reply & Smart Routing
Respond instantly with smart reply bots and route tickets by department or language.
⚙️
SLA Escalation Flows
Set rules to escalate unresolved queries with custom time thresholds and notifications.
👥
Customer Feedback Loops
Collect and act on support experience ratings and NPS data via post-resolution surveys.
🔄
Multi-Agent Collaboration
Assign, re-assign, and discuss tickets internally with team comments and shared drafts.
🔗
CRM & Order System Sync
Integrate customer queries directly with CRM profiles and past purchase records for context.
