🚀
Omnichannel CX Automation
Automate chat, voice, and email support across platforms using AI workflows and CRM integration.
🤝
Loyalty Program Infrastructure
Launch point-based, tiered, or gamified loyalty systems with backend logic and user portals.
🔍
CSAT & NPS Survey Engines
Trigger post-interaction CSAT or periodic NPS surveys with analytics and sentiment tagging.
💬
Conversational Feedback Loops
Build chat-based feedback collection flows embedded in app or via WhatsApp/Instagram DMs.
🌮️
Customer Sentiment Analytics
Analyze textual tone, keywords, and emotion across support logs to flag churn risk and themes.
📲
WhatsApp Business Workflows
Automate re-engagement, support, and order updates via verified WhatsApp Business API.
📰
Dynamic Review Requests
Send personalized review prompts via SMS, email, or app with timing based on satisfaction scores.
✨
CX Gamification & Rewards
Gamify surveys, referrals, or purchases using badges, streaks, points, and public leaderboards.
🧡
Churn Prevention Alerts
Detect inactivity or sentiment dips and auto-alert account teams to initiate win-back flows.
⚖️
CX Metrics Dashboards
Track NPS, CSAT, CES, ticket SLAs, feedback tags, and retention via real-time dashboards.
