CX Automation & Loyalty

This CX automation suite enhances customer engagement, loyalty, and retention across channels. Omnichannel CX Automation streamlines support via chat, voice, and email using AI and CRM integration. Launch Loyalty Programs with point-based or gamified systems, and gather insights through CSAT & NPS Surveys and Conversational Feedback Loops. Customer Sentiment Analytics flags churn risks from support logs, while WhatsApp Business Workflows automate re-engagement and order updates. Boost advocacy with Dynamic Review Requests, and drive engagement through CX Gamification. Proactive Churn Prevention Alerts keep account teams informed and responsive.
CX Automation & Loyalty
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Omnichannel CX Automation
Automate chat, voice, and email support across platforms using AI workflows and CRM integration.
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Loyalty Program Infrastructure
Launch point-based, tiered, or gamified loyalty systems with backend logic and user portals.
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CSAT & NPS Survey Engines
Trigger post-interaction CSAT or periodic NPS surveys with analytics and sentiment tagging.
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Conversational Feedback Loops
Build chat-based feedback collection flows embedded in app or via WhatsApp/Instagram DMs.
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Customer Sentiment Analytics
Analyze textual tone, keywords, and emotion across support logs to flag churn risk and themes.
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WhatsApp Business Workflows
Automate re-engagement, support, and order updates via verified WhatsApp Business API.
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Dynamic Review Requests
Send personalized review prompts via SMS, email, or app with timing based on satisfaction scores.
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CX Gamification & Rewards
Gamify surveys, referrals, or purchases using badges, streaks, points, and public leaderboards.
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Churn Prevention Alerts
Detect inactivity or sentiment dips and auto-alert account teams to initiate win-back flows.
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CX Metrics Dashboards
Track NPS, CSAT, CES, ticket SLAs, feedback tags, and retention via real-time dashboards.

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