♻️
Returns & Refund Automation
Streamline product return requests and automate refunds through a seamless portal.
🧳
Support Ticketing Integration
Centralize customer service queries into structured ticket formats using tools like Zendesk or Freshdesk.
📢
Proactive Chat Support
Deploy live chat widgets and proactive prompts for instant issue resolution and conversion support.
🧱
Help Center & Knowledge Base
Build FAQ sections and self-help articles to reduce repetitive customer queries and enable 24/7 support.
🌐
Multilingual Support Setup
Enable global service access by offering customer support in native/local languages.
👥
Support Agent Routing
Automatically assign tickets to appropriate team members based on type, priority, and skill set.
🚀
Support SLA Tracking
Ensure fast and consistent support by monitoring service-level commitments across channels.
📈
Support Analytics Dashboard
Track CSAT, resolution time, volume trends, and agent performance via unified dashboards.
⚠️
Escalation Workflow Design
Configure automatic escalation routes for unresolved or high-impact customer cases.
✉️
Feedback-to-Resolution Loop
Link customer complaints directly to resolution tasks to improve service and retention.
